OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
156 ratings and 100 comments received in the last 90 days.
07 June 2025
Staff were friendly and helpful, answering all my questions competently.
04 June 2025
Very pleasant experience all round. all questions professionally answered with detailed explanation. Owen Biggs who dealt with my purchase in particular was extremely helpful and would recommend without hesitation.
03 June 2025
Owen Biggs made the whole experience of purchasing the car so easy, and is a credit to SYTNER Mini Coventry.
02 June 2025
The overall experience was superb
01 June 2025
Overall I was satisfied with my experience at the Mini centre although it took long much longer than I expected for the car to arrive.
31 May 2025
Owen was very helpful and couldn't be more pleased
30 May 2025
Excellent service from start to finish
28 May 2025
Staff amazing
23 May 2025
As above
11 June 2025
.
11 June 2025
Great customer service
10 June 2025
Done promptly and efficiently
09 June 2025
Unfortunately no. Not happy with the service provided.
09 June 2025
Kept updated throughout.
08 June 2025
Service received by customer facing department
07 June 2025
The most pleasant experience of buying a car that I have had.
04 June 2025
It was nice to have the option to have my car cleaned but it wasn't done the best. Inside just had a hoover. Harrison was great to deal with.
02 June 2025
I have confidence in Mini Service
01 June 2025
Good communication from the team. Efficient and friendly
10 June 2025
Overall a good service, just a few administrative slip ups mainly due to mispelling and a lack of clarity on the trade in.